It is the year 2020 and call centers are opening all over the West, as the new economic power India outsources work to the countries where many jobs originated. Millions of Americans, still struggling to adapt to a global economy, are willing to accept jobs that pay them in a new currency sweeping much of the world: EuRupees.
Some of them, eager to land one of the customer service jobs from India, are attending special training sessions in New York City, led by language specialist Dave Ramsey, who goes by a simpler name for his Indian clients: Devendra Ramaswaminathan.
On this warm afternoon, the professor is teaching three ambitious students how to communicate with Indian customers.
Professor: "Okay, Gary, Randy and Jane, first we need to give you Indian names. Gary, from now on, you'll be known to your customers as Gaurav. Randy, you'll be Ranjit. And Jane, you'll be Jagadamba. Now imagine you just received a call from Delhi. What do you say?"
Gary: "Name as tea?"
Professor: "I think you mean 'namaste.' Very good. But what do you say after that?"
Gary: "How can I help you?"
Professor: "You're on the right track. Anyone else?"
Jane: "How can I be helping you?"
Professor: "Good try! You're using the correct tense, but it's not quite right. Anyone else?"
Randy: "How I can be helping you?"
Professor: "Wonderful! Word order is very important. Okay, let's try some small talk. Give me a comment that would help you make a connection with your Indian customers."
Randy: "It's really hot, isn't it?"
Professor: "The heat is always a good topic, but you haven't phrased it correctly. Try again."
Randy: "It's deadly hot, isn't it?"
Professor: "That's better. But your tag question can be greatly improved."
Randy: "It's deadly hot, no?"
Professor: "Wonderful! You can put 'no?' at the end of almost any statement. You are understanding me, no?"
Jane: "Yes, we are understanding you, no?"
Professor (smiles): "We may need to review this later. But let's move on to other things. Have you ever heard Indians use the word 'yaar'?"
Randy: "Yes, my Indian friends use it all the time. Just last night, one of them said to me, 'Randy, give me yaar password. I am needing it to fix yaar computer."
Professor (laughs): "That's a different 'yaar,' yaar. The 'yaar' that I'm talking about means friend or buddy. You can use it if you've developed a camaraderie with a customer. For example, you can say, 'Come on, yaar. I am offering you the best deal.' Do you understand, Jagadamba?"
Jane: "Yaar, I do."
Professor (smiles): "Okay, let's talk about accents. If your client says 'I yam wery vorried about vat I bought for my vife,' how would you respond?"
Randy: "Please don't be vorrying, yaar. She vill be wery happy and vill give you a vild time tonight."
Professor: "Vunderful! I mean, wonderful. You have a bright future, Ranjit. And so do you, Jagadamba. But Gaurav, you haven't said anything in a while. Do you have any questions about what we've just learned?"
Gary: "Yes, Professor, I do have one question: Wouldn't it be simpler to learn to speak Hindi?"
As a father of a girl, I'm thrilled that women's sports are growing in popularity. I enjoy watching women's tennis more than men's and, in case you're wondering, it has nothing to do with the short skirts. I'd feel the same way even if Roger Federer shaved his legs and slipped into a mini.
I'm glad my daughter will grow up watching some great female athletes on TV and perhaps be inspired to push themselves athletically. My daughter is only seven and her biggest athletic accomplishment so far is dancing as in ballet . She isn't yet strong enough to swing a racket, though she's highly skilled at making one.
I hope my daughterwill see men and women competing against each other more often. We've already had a taste of it, thanks to racecar driver Danica Patrick, golfer Michelle Wie, and track and field athlete Samukeliso Sithole. Patrick and Wie have performed impressively against men, gaining praise from most observers, while Sithole won a handful of medals against the opposite sex, though for some strange reason nobody is raving about his accomplishment. The man outperformed a group of female athletes and The New York Times didn't put him on the front page. What's a guy to do?
Sithole posed as a woman and represented Zimbabwe in a couple of international meets, looking like the next Jackie Joyner-Kersee, but with a far less alluring smile. I'm not sure how the authorities discovered Sithole was a man, but perhaps it was all that biceps-flexing on the medal stand. Or maybe they grew suspicious when they saw that upraised toilet seat. Or perhaps it was an alert customs officer who spotted a clue, wondering what was being smuggled under that skirt.
Customs agent: "Excuse me, madam, did you store a package there?"
Sithole: "Oh, don't worry about that. That's where I hide my medals. Too many thieves around."
However the truth came out, Sithole was soon facing serious charges, not just for impersonating a woman, but also for watching a female athlete undress in his presence. As reported by Reuters, a court in central Zimbabwe sentenced him to four years in prison. But there's a bright ending to this story: Sithole's new cellmates are showing far more appreciation than the outside world for his female-impersonation skills. And he's getting to do a lot more running.
Unlike Sithole, Patrick and Wie don't have to disguise themselves to compete against the opposite sex, partly because it's widely believed that women possess no special advantage over men in sports, never mind that it takes only a twitch of a pretty eye to distract a man. One moment he's in the lead at the Indianapolis 500, the next moment he's crashing into the wall.
My wife argues that women are better than men in some aspects of sports. It's also worth remembering that most sports were invented by men and suited to their strengths. Football, for example, is ideal for men because, as any woman who's been to a bar knows, men are good at making passes.
If women had invented sports, the rules would be quite different:
Basketball: You'd still be required to shoot for a basket, but before you can do so, you'd have to weave it.
Golf: You'd still have to putt the ball yourself, but you'd be allowed to get a man to do the driving for you, so you can sit beside him and criticize him.
Soccer: The field would be the same length, but instead of having a goalkeeper at each end, you'd have a storekeeper. If you kick the ball past her, you can spend a few minutes shopping for shoes. The team with the most shoes wins.
Police in northeast England are searching for a man who's been approaching women late at night and asking, "Are there any baby-changing facilities around here?" It's a question parents ask all the time, but what concerns police is the man's attire: He's been wearing only a diaper.
As I often warn my two children: "You'd better not run around in just a diaper or the police will come after you." The police take diaper offenses very seriously, as well they should. The public must be protected at all costs, even if it means hiring more officers for the DEA (Diaper Enforcement Agency).
Diapers (or nappies) are like underwear: Exposing them to the public is not a good idea, unless you're a teen-ager trying to make a fashion statement.
The British man is perhaps trying to make a statement himself. While his behavior may seem strange, it's possible that he's just trying to draw attention to the lack of baby-changing facilities in England and other parts of the world, a far more serious crime than he's committed. Indeed, parents and babies may have just found their own superhero. Forget about Superman, here comes Diaperman! He'll get to the bottom of every diaper crime.
Restaurants and other places may find it easy to ignore the needs of babies, but they can't ignore Diaperman. He won't just make them install a diaper-changing station, he'll even break it in.
TV reporter: "I'm here at Burger King, where Diaperman is about to break in a new diaper-changing station."
Crack!
Restaurant manager: "Hey, you were supposed to break it in. Not break it!"
Diaperman: "I'm sorry, but you need to invest in something stronger. It's not just babies who need their diapers changed, you know."
As parents of two diaper-wearing kids, my wife and I would be pleased to have Diaperman on our side. Far too often, we've had to change the kids in the cramped space of our car. This seemed fine to me the first time, but that was before my wife pointed out I'd wrapped the diaper around the gear stick. Every time I shifted gears, the baby squealed.
If it isn't the gear stick getting in the way, it's the child safety seats. There's so little room in the car and to make matters worse, people look at me strangely when I get on the roof. Isn't that where you're supposed to go when you're trying to fix a leak?
It would be easier if we could just go into a restroom at a restaurant and use a diaper-changing station, but such conveniences are rare, making me wonder if restaurant owners are trying to keep families with babies away, tired of having to put "WET FLOOR" signs everywhere.
Faced with a bulging diaper, we've had to ponder various options:
---Changing the baby on a table or chair when the waitress isn't looking. This might work well, but what if there's a smell? What if other customers want what we're having?
---Changing the baby on the floor of a restroom. This might work well, but we'd then have to give the baby a bath in the sink -- and that would mean another diaper change. It's a vicious cycle.
---Changing the baby on the front counter of a bank. This might work well, but we'd probably need to open an account there.
Bank teller: "Can I help you make a deposit or withdrawal today?"
Me: "Well, my daughter has just made a deposit, so perhaps you can help me with the withdrawal."
Shortly after his appointment as America's new ambassador to Canada, David Wilkins, former South Carolina legislator, was asked during a CBC interview if he had been to Canada before. "Many years ago, when I was in the Army stationed in Indiana, my wife and I visited Canada," he replied.
"Oh yes, where did you go?" asked the interviewer, pleasantly surprised that Wilkins had ventured that far North.
"Well ... uh ... it was ... uh ... round the ... uh ... the Falls area ... uh ... Niagara Falls, back up in there around that area, as well as ... uh ... going I guess back West toward Indiana. But obviously above Indiana. But I'd have to get out a map to tell you all."
Wilkins, who had been a major fundraiser for President Bush in South Carolina, apparently couldn't name any Canadian provinces. But give the new ambassador credit. He did manage to say "Niagara Falls."
He's probably an expert on Canada compared to most Americans, many of whom know as much about their northern neighbor as they do about Venus. (The tennis player as well as the planet.) While Canadians receive a daily diet of American news through their media, only a handful of Americans could name the Canadian prime minister -- the ones who gather intelligence for the CIA. (His name is Ricky Martin. Sorry, Paul Martin.)
To help everyone learn more about Canada, let's play a game of "True or False."
True or false: There's so much snow in Canada year-round, the country has started exporting it.
False: Canada exports snow only in the winter. The snow leaves Canada atop tractor-trailers bound for America. In return, America allows Canada to have one NBA team.
True or false: The average Canadian man is so crazy about ice hockey, he will watch it for hours at a time, even if he has no beer.
True: If you visit the average Canadian home, you will find three bottles of beer and 12 hockey sticks. The ice rink is in the backyard.
True or false: Most Canadians speak two languages, English and French.
False: If you travel around Toronto, you will quickly learn that many Canadians speak only one language: Chinese. While French and English are the official languages, you'll need to be multilingual to communicate in every restaurant. And you'd better not eat that meat-and-vegetable dish, if all you asked for was some horseradish.
True or false: Canada abounds with moose. To go moose hunting, Canadians just have to go into their backyards, find a moose and hit it with a hockey stick.
False: Moose are usually not found in people's backyards. They tend to prefer the front yard. Canadian moose are quite friendly and you can ask them to leave your yard, as long as you have room in your home.
True or false: Canada provides free healthcare for all its people, even the ones who don't get paid in stock options.
True: Canada takes care of its poor, partly through high taxes. A poor man may suffer a heart attack, but it usually happens before he gets the hospital bill.
True or false: Canadian motorists are required to turn on their headlights during the day as a safety measure, just in case there's a sudden eclipse.
Partly true: By law, Canadian cars are equipped with daytime running lights. The law was passed by politicians who, pursuing the ideals of the nation's founders, are trying to make Canada the brightest country in the world.
True or false: Canada has produced one of the world's best female singers.
True: Celine Dion, who performs regularly in Las Vegas, will even tell you her name: Alanis Morissette.
It's a warm Texas morning and President Bush calls a press conference to address growing concerns about Hurricane Katrina.
Bush: "Thank you all for coming here today. Let me just say that my administration is ready to swing into action whenever New Orleans needs our help. I've asked the mayor to call me as soon as Hurricane Katrina hits the shore, even if I'm still on vacation."
Wolf Blitzer, CNN: "Mr. President, haven't you been watching the news? Katrina hit New Orleans five days ago. The city is flooded. Many people are homeless, desperate for food and water. They're wondering why it's taking so long for the government to send help."
Bush: "Hold on a minute, Wolf. I'll be right back."
The president returns after 10 minutes to address reporters again.
Bush: "Thank you all for coming here today. Let me just say that my administration is responding quickly to the tragic situation in New Orleans and other parts of Mississippi. We are calling this Operation Freedom From Water. I have dispatched 10,000 National Guard troops to the affected areas and they will arrive there as soon as they're done in Iraq. We are also airlifting emergency supplies to New Orleans, including food, water and American flags. I have asked Congress to approve $10.5 billion in disaster aid, while Vice President Cheney, acting with great urgency, has awarded the first rebuilding contract to Halliburton."
Terry Moran, ABC: "Mr. President, thousands of people are stranded in New Orleans, still waiting for help. Some are wondering if America will help them or if they need to turn to Mexico. Many are saying that the government has let them down, that they're being treated like animals, not human beings. What do you say to them?"
Bush: "Terry, this is America. We don't treat human beings like animals. We treat animals like human beings. You may not know this, but we've evacuated thousands of dogs and cats. A number of Chihuahuas, too."
Moran: "But what about the people, Mr. President?"
Bush: "We care about the people, too. That's why we asked everyone to evacuate before Katrina arrived. We asked them to load their cars and drive out of the city. Well, I've just been informed that some folks do not own cars. They rely on something called 'public transportation.' I've asked the Secretary of Transportation to look into it and see if we can 'public transportation' these people out of New Orleans and other parts of Mississippi."
Judy Keen, USA Today: "Mr. President, some of the hardest-hit people are saying that race was a factor in the government's response to the tragedy. Was race a factor?"
Bush: "Let me be frank with you, Judy: Race is always a factor in responding to disasters. If we don't race, how can we help people in time? We must race."
John Roberts, CBS: "Mr. President, some experts are saying that your single-minded focus on fighting terrorism has compromised the country's ability to handle natural disasters. They say it made us more vulnerable to Hurricane Katrina."
Bush: "Well, it made us less vulnerable to Hurricane Saddam. And what about Hurricane Osama? I consider them natural disasters, too, because it's in their nature to wish disaster upon us. We should be naming hurricanes after evildoers like them. If we did that, people would evacuate faster. Do you think anyone would stick around to see if they can survive Hurricane Hitler?"
If you're steamed about the price of gasoline, burning up about spending your entire paycheck at the pump, it may be time to change your driving habits. But first you need to change your attitude about the people in the oil industry. You need to stop thinking of them as greedy scoundrels and start thinking of them as honest people just trying to make a living, just trying to feed their families, clothe their children and make the monthly payments on their yachts. They're no different from you, really, aside from a couple of extra zeros in their paychecks.
They would gladly lower the price of fuel, if not for a number of uncontrollable factors. To get a better understanding, I asked an oil company spokesman how the price is determined and he said, "Well, it's really complicated. We start with the supply of petroleum, how many millions of barrels are available and at what price, then we look at the potential demand on a particular day, then we account for all the federal and state taxes, and finally we factor in numerous variables, including the strength of the economy, the consumer price index, the prime interest rate, the amount of rainfall in Malawi and Oprah's dress size."
Instead of blaming the oil people, you need to gradually reduce your dependence on gas. Here are a few suggestions:
---Walk. If you've never done it before, now is the time to give it a shot. It requires a certain degree of balance and coordination, so if you're feeling overwhelmed, you may want to consider enrolling in a walking class. They will teach you how to walk in three simple steps.
Step 1: Take a step.
Step 2: Take another step.
Step 3: Repeat Steps 1 and 2.
Of course, before you do any actual walking, you may want to consult a doctor. The doctor will tell you if your body can handle it or if you need to start with something less challenging, such as standing on an escalator.
Once you've learned how to walk, you will enjoy a lot more freedom. For example, you will no longer need to wait in your car at the "drive-thru," tapping the steering wheel impatiently and running your engine needlessly. You can actually get out of your car, walk to the front door and pick up your date.
Walking often provides an extra benefit: weight loss. Yes, like Hugh Grant at a casino, the pounds will start dropping off you. And you will find yourself using even less fuel when you drive your car, because you won't be hauling around such a huge load.
---Use public transportation. Buses, trains and streetcars are great ways to travel, especially if you don't mind minor inconveniences, such as having to sit next to people who are different from you, people who don't have tickets to the opera, but may just have tickets to Oprah.
The best thing about public transportation is that you can do a lot of reading, not just books and newspapers, but also tattoos. You need to be somewhat discreet, of course. Otherwise the woman sitting next to you, noticing your gaze, will turn her book the other way.
---Carpool. Try to share a ride with a co-worker or someone who works in the vicinity. Perhaps you can find someone who shares your taste in music, who has a good car stereo and doesn't mind blasting Yanni.
Many cities have carpool lanes, allowing you to travel to and from work faster. You'll be less stressed out when you get home. And you'll be able to smile at the gas station, knowing that you won't have to come back soon, that you won't have to worry about the rainfall in Malawi.